Returns

Did you change your mind about your purchase? You may simply return your order within 14 days of receipt.

You are entitled to cancel the agreement within a 14-day period without stating reasons. The cancellation period expires 14 days after the day on which you, or a third party appointed by you and who is not the shipping company, physically take(s) possession of the item. In order to exercise the cancellation right, you must inform us via an unambiguous statement (for example in writing, by mail or email) explaining you wish to cancel the agreement. We request you use the return procedure described below.

The goods must be returned or handed over to us immediately, but in any case no later than 14 days after the day on which you have informed us of your decision to cancel the agreement.

You will only be liable for the depreciation of the goods resulting from using the goods beyond what is needed to determine the nature, features and operation of the goods.

Please contact a BERG dealer, they will be able to tell you how to return the product to them.

Step 1: Fill out this contact form to indicate that you wish to return your product.

Step 2: You will then receive an RMA (return registration number) from the BERG customer service.

Step 3: If at all possible, send your product in its original packaging, together with the return form to the return address stated below. The shipping costs are to be borne by you.

Step 4: As soon as we have received the product, you will hear from us as soon as possible. The purchase amount will be reimbursed to you, including possible shipping fees, as soon as possible. This will be done within 14 days after cancellation, therefore not after receipt of the product by BERG. We will ensure that the entire purchase amount is reimbursed to you as soon as possible (by the latest 14 days after cancellation), including calculated shipping fees.

If you purchased the product via the BERG online store and you wish to return it to BERG, then the fees will be borne by you The fees will depend on the weight.

Items cannot be exchanged. However, you may return the item and order a different item. Hence, you may return the item and order a new item. Terms and conditions for returns apply.

No, returns are not free at BERG. If you have purchased a product via the BERG webshop, you can return it with a carrier of your choice, but the shipping costs are at your own expense. Please note that the shipping costs for heavy products (over 30 kg) can be significantly higher.

If you return an item not under the terms or RMA (return merchandise authorization), then the payment obligation lapses. Moreover, in this case BERG may decide to refuse processing future orders. In case of doubt, please contact our service team. They will do their best to help you.